Last updated: June 2026
Orders are processed within one business day of being placed. Orders placed on weekends or US holidays are processed the next business day.
Once an order leaves the warehouse, standard delivery within the United States typically takes 5 to 7 business days. You will receive a tracking number by email as soon as your package ships so you can follow it from door to door.
We currently ship to the United States, Canada, the United Kingdom, Australia and New Zealand. International rates and delivery times are shown at the retail partner's checkout based on your destination.
Every order ships in plain, unbranded outer packaging with no indication of the product inside. Your card statement will show the retailer's name, not the product name.
If your tracking has not updated in more than 48 hours or your package has not arrived within the expected window, contact customer support at support@prostasurgex.store with your order number. We will work with the carrier to locate the package or arrange a replacement.
If you need to change your shipping address, contact support within one business day of placing your order. Once a package has shipped, we cannot redirect it.
If your package arrives damaged or contains the wrong items, contact support within 7 days of delivery. We will arrange a replacement at no additional cost.
