Refund Policy

Last updated: June 2026

Every order of Prosta Surge X is backed by a 180-day money-back guarantee. We want you to feel confident giving the formula a fair trial. If you are not satisfied with your results for any reason within 180 days of your original purchase, you are entitled to a full refund of the product cost.

How the Refund Process Works

1. Contact customer support within 180 days of your purchase by emailing support@prostasurgex.store or calling (302) 200-3480.
2. Provide your order number and the reason for the refund (we use this feedback to improve the product — but it is not required).
3. Return the bottles — including any empty bottles — to the return address that our support team provides. Customers are responsible for return shipping costs.
4. Refund processing — once the return is received, your refund is processed to the original payment method, typically within 3 to 7 business days.

What the Guarantee Covers

• The full product cost of every bottle, including bonus bottles in bulk packages.
• Both opened and unopened bottles purchased through the official retailer.

What the Guarantee Does Not Cover

• Original outbound shipping charges, where applicable.
• Return shipping costs, which are the customer's responsibility.
• Purchases made from unauthorized third-party sellers (such as marketplace listings not affiliated with Nexor Surge Labs).

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact customer support within 7 days of delivery. We will arrange a replacement at no additional cost.

Contact

To start a refund request, email support@prostasurgex.store with your order number and the team will reply with full instructions within one business day.