Contact Us

We aim to reply within one business day.

Whether you have a question about the product, need help with an order, or want to start a refund request, the customer support team is here to help. Choose the contact method that works best for you.

📧 Email Support

For general questions, order inquiries, or refund requests, email us at:

support@prostasurgex.store

Please include your order number (if you have one) so we can find your account quickly.

📞 Phone Support

Prefer to speak with a real person? Customer support is available by phone:

(302) 200-3480

Hours: Monday through Friday, 9:00 AM to 7:00 PM Eastern Time. Calls outside of these hours will be returned the next business day.

🛒 Order Status

Once your order ships, you will receive a tracking number by email from the retail partner. Most US orders arrive within 5 to 7 business days. If your tracking has not updated in 48 hours, contact support and we will look into it.

💬 What to Include in Your Message

To get a faster reply, please include:

Your full name and the email address used at checkout.
Your order number (starts with the retailer's prefix).
A brief description of how we can help.

Press, Wholesale and Other Inquiries

For media, wholesale, or other business inquiries, email support@prostasurgex.store with "Business Inquiry" in the subject line so it can be routed to the right team.